HIN Mail Global enables secure and data protection-compliant communication via e-mail with recipients with no HIN membership. A recipient can also reply securely to the received e-mail. Possible uses: Weiterlesen What is HIN Mail Global?
HIN Mail Global
General Information
How does HIN Mail Global work?
The sender of an HIN Mail Global e-mail labels the e-mail as “(Confidential)” in the subject line. The recipient can then open and read the e-mail via SMS code registration. An encrypted reply to this e-mail is also possible. Weiterlesen How does HIN Mail Global work?
Recipient
Instruction: How can I open, read and reply to the HIN Mail Global message?
Overview HIN Mail Global allows HIN members to send encrypted e-mails to people who are not connected to HIN. This means that HIN members can now offer secure e-mail communication to all persons who attach importance to an exchange of information which complies with data protection (patients, employees, experts, etc.). 1. Receiving an e-mail for … Weiterlesen Instruction: How can I open, read and reply to the HIN Mail Global message?
The link has expired. How can I open the encrypted e-mail via the HTML attachement?
The link in HIN Mail Global is valid for 30 days. If you want to open a received message after this period has expired, you can do so via the HTML attachment of the e-mail. Can’t see an attachment or can’t open it? If you log into your e-mail account on a computer via the … Weiterlesen The link has expired. How can I open the encrypted e-mail via the HTML attachement?
Can I forward encrypted e-mails?
HIN Mail GLOBAL Webmail does not permit the forwarding of e-mails. However, you can save the e-mails, unencrypted, on your computer, open them in your e-mail programme and forward them from there. E-mails forwarded in this way will not be encrypted when sent. Weiterlesen Can I forward encrypted e-mails?
I have a new mobile telephone number, how can I update it in HIN Mail Global?
Please contact HIN Support. Weiterlesen I have a new mobile telephone number, how can I update it in HIN Mail Global?
I have not received an SMS code, what do I do now?
Check that you have entered your correct mobile telephone number (see next question)Ensure that the mobile provider (e.g. Swisscom, Salt, UPC or Sunrise) has not blocked the receipt of messages from premium services or value-added services. Weiterlesen I have not received an SMS code, what do I do now?
I have entered my mobile telephone number incorrectly, what do I do now?
Please contact HIN Support. Weiterlesen I have entered my mobile telephone number incorrectly, what do I do now?
Why have I received an encrypted e-mail?
A HIN member (a doctor, practice or institution, e.g. a hospital) would like to send you confidential information. This e-mail is a notification that an encrypted message has been sent to you. Weiterlesen Why have I received an encrypted e-mail?
Sender
How do I send an HIN Mail Global message?
Flag the e-mail that you want to send in encrypted form to a recipient without a HIN membership as “Confidential”. You can also write “(Confidential)” in the subject line or use your e-mail program’s confidentiality function. Weiterlesen How do I send an HIN Mail Global message?
How do I know whether the recipient is an HIN member or whether I have to mark the e-mail as “(Confidential)”?
You can search for HIN members in the HIN subscriber directory at dir.hin.ch. Or simply mark all e-mails as “(Confidential)”. Weiterlesen How do I know whether the recipient is an HIN member or whether I have to mark the e-mail as “(Confidential)”?
What does the addition in the e-mail subject line [GLOBAL] mean?
When a recipient of an encrypted message (HIN Mail Global) replies to you, [GLOBAL] is added to the end of the subject line. This means that your reply to this message will once again be sent encrypted. Weiterlesen What does the addition in the e-mail subject line [GLOBAL] mean?
How do I receive a delivery confirmation for my e-mail sent with HIN Mail Global?
If you activate delivery confirmations, a read report is triggered automatically as soon as the recipient has decrypted your e-mail. As the recipient cannot decide whether to send a confirmation or not, this delivery method is like sending a registered letter by mail. Therefore, it is clearly different from the read report function when you … Weiterlesen How do I receive a delivery confirmation for my e-mail sent with HIN Mail Global?
