HIN Support

Support › HIN Mail Global › Sender › Why can’t I open the attachment?

Why can’t I open the attachment?

When you receive an encrypted e-mail in Webmail (e.g. Gmail, Bluewin, GMX, etc.), we recommend that you save the attachment (download it) and then open it.

Why have I received an encrypted e-mail?

A participant in the HIN platform (a doctor, practice or institution, e.g. a hospital) would like to send you confidential information. This e-mail is a notification that an encrypted message has been sent to you. Weiterlesen Why have I received an encrypted e-mail?

How does HIN Secure Mail Global work?

The sender of an HIN Secure Mail Global e-mail labels the e-mail as “(Confidential)” in the subject line. The recipient can then open and read the e-mail via SMS code registration. An encrypted reply to this e-mail is also possible. Weiterlesen How does HIN Secure Mail Global work?

How do I know whether the recipient is an HIN participant or whether I have to mark the e-mail as “(Confidential)”?

You can search for HIN participants in the HIN subscriber directory at dir.hin.ch. Or simply mark all e-mails as “(Confidential)”. Weiterlesen How do I know whether the recipient is an HIN participant or whether I have to mark the e-mail as “(Confidential)”?

Can I forward encrypted e-mails?

HIN Mail GLOBAL Webmail does not permit the forwarding of e-mails. However, you can save the e-mails, unencrypted, on your computer, open them in your e-mail programme and forward them from there. E-mails forwarded in this way will not be encrypted when sent. Weiterlesen Can I forward encrypted e-mails?

I have entered my mobile telephone number incorrectly, what do I do now?

Please contact HIN Support. Weiterlesen I have entered my mobile telephone number incorrectly, what do I do now?