A HIN member (a doctor, practice or institution, e.g. a hospital) would like to send you confidential information. This e-mail is a notification that an encrypted message has been sent to you. Weiterlesen Why have I received an encrypted e-mail?
Recipient
How can I open and read the e-mail?
Open the e-mail attachment. You can register with your mobile telephone number and an SMS code when the first e-mail you receive via HIN Secure Mail Global arrives. You can open and read any further e-mails via SMS code login. Weiterlesen How can I open and read the e-mail?
Can I forward encrypted e-mails?
HIN Mail GLOBAL Webmail does not permit the forwarding of e-mails. However, you can save the e-mails, unencrypted, on your computer, open them in your e-mail programme and forward them from there. E-mails forwarded in this way will not be encrypted when sent. Weiterlesen Can I forward encrypted e-mails?
I have a new mobile telephone number, how can I update it in HIN Mail Global?
Please contact HIN Support. Weiterlesen I have a new mobile telephone number, how can I update it in HIN Mail Global?
Why can’t I open the attachment?
When you receive an encrypted e-mail in Webmail (e.g. Gmail, Bluewin, GMX, etc.), we recommend that you save the attachment (download it) and then open it. Weiterlesen Why can’t I open the attachment?
I have not received an SMS code, what do I do now?
Check that you have entered your correct mobile telephone number (see next question)Ensure that the mobile provider (e.g. Swisscom, Salt, UPC or Sunrise) has not blocked the receipt of messages from premium services or value-added services. Weiterlesen I have not received an SMS code, what do I do now?
I have entered my mobile telephone number incorrectly, what do I do now?
Please contact HIN Support. Weiterlesen I have entered my mobile telephone number incorrectly, what do I do now?