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I have not received an SMS code, what do I do now?

Check that you have entered your correct mobile telephone number (see next question)
Ensure that the mobile provider (e.g. Swisscom, Salt, UPC or Sunrise) has not blocked the receipt of messages from premium services or value-added services.

What does the addition in the e-mail subject line [GLOBAL] mean?

When a recipient of an encrypted message (HIN Mail Global) replies to you, [GLOBAL] is added to the end of the subject line. This means that your reply to this message will once again be sent encrypted. Weiterlesen What does the addition in the e-mail subject line [GLOBAL] mean?

How do I know whether the recipient is an HIN member or whether I have to mark the e-mail as “(Confidential)”?

You can search for HIN members in the HIN subscriber directory at dir.hin.ch. Or simply mark all e-mails as “(Confidential)”. Weiterlesen How do I know whether the recipient is an HIN member or whether I have to mark the e-mail as “(Confidential)”?

Instruction: How can I open, read and reply to the HIN Mail Global message?

Overview HIN Mail Global allows HIN members to send encrypted e-mails to people who are not connected to HIN. This means that HIN members can now offer secure e-mail communication to all persons who attach importance to an exchange of information which complies with data protection (patients, employees, experts, etc.). 1. Receiving an e-mail for … Weiterlesen Instruction: How can I open, read and reply to the HIN Mail Global message?

I have a new mobile telephone number, how can I update it in HIN Mail Global?

Please contact HIN Support. Weiterlesen I have a new mobile telephone number, how can I update it in HIN Mail Global?

How does HIN Mail Global work?

The sender of an HIN Mail Global e-mail labels the e-mail as “(Confidential)” in the subject line. The recipient can then open and read the e-mail via SMS code registration. An encrypted reply to this e-mail is also possible. Weiterlesen How does HIN Mail Global work?