HIN Support

Support › HIN Mail Global › Recipient › Why have I received an encrypted e-mail?

Why have I received an encrypted e-mail?

A HIN member (a doctor, practice or institution, e.g. a hospital) would like to send you confidential information. This e-mail is a notification that an encrypted message has been sent to you.

I have a new mobile telephone number, how can I update it in HIN Mail Global?

Please contact HIN Support. Weiterlesen I have a new mobile telephone number, how can I update it in HIN Mail Global?

What does the addition in the e-mail subject line [GLOBAL] mean?

When a recipient of an encrypted message (HIN Mail Global) replies to you, [GLOBAL] is added to the end of the subject line. This means that your reply to this message will once again be sent encrypted. Weiterlesen What does the addition in the e-mail subject line [GLOBAL] mean?

I have not received an SMS code, what do I do now?

Check that you have entered your correct mobile telephone number (see next question)Ensure that the mobile provider (e.g. Swisscom, Salt, UPC or Sunrise) has not blocked the receipt of messages from premium services or value-added services. Weiterlesen I have not received an SMS code, what do I do now?

Instruction: How can I open, read and reply to the HIN Mail Global message?

Overview HIN Mail Global allows HIN members to send encrypted e-mails to people who are not connected to HIN. This means that HIN members can now offer secure e-mail communication to all persons who attach importance to an exchange of information which complies with data protection (patients, employees, experts, etc.). 1. Receiving an e-mail for … Weiterlesen Instruction: How can I open, read and reply to the HIN Mail Global message?

The link has expired. How can I open the encrypted e-mail via the HTML attachement?

The link in HIN Mail Global is valid for 30 days. If you want to open a received message after this period has expired, you can do so via the HTML attachment of the e-mail. Can’t see an attachment or can’t open it? If you log into your e-mail account on a computer via the … Weiterlesen The link has expired. How can I open the encrypted e-mail via the HTML attachement?