I have entered my mobile telephone number incorrectly, what do I do now?

How do I send an HIN Mail Global message?

Flag the e-mail that you want to send in encrypted form to a recipient without a HIN membership as “Confidential”. You can also write “(Confidential)” in the subject line or use your e-mail program’s confidentiality function. Weiterlesen How do I send an HIN Mail Global message?

I have not received an SMS code, what do I do now?

Check that you have entered your correct mobile telephone number (see next question)Ensure that the mobile provider (e.g. Swisscom, Salt, UPC or Sunrise) has not blocked the receipt of messages from premium services or value-added services. Weiterlesen I have not received an SMS code, what do I do now?

The link has expired. How can I open the encrypted e-mail via the HTML attachement?

The link in HIN Mail Global is valid for 30 days. If you want to open a received message after this period has expired, you can do so via the HTML attachment of the e-mail. Can’t see an attachment or can’t open it? If you log into your e-mail account on a computer via the … Weiterlesen The link has expired. How can I open the encrypted e-mail via the HTML attachement?

Why have I received an encrypted e-mail?

A HIN member (a doctor, practice or institution, e.g. a hospital) would like to send you confidential information. This e-mail is a notification that an encrypted message has been sent to you. Weiterlesen Why have I received an encrypted e-mail?

How do I know whether the recipient is an HIN member or whether I have to mark the e-mail as “(Confidential)”?

You can search for HIN members in the HIN subscriber directory at dir.hin.ch. Or simply mark all e-mails as “(Confidential)”. Weiterlesen How do I know whether the recipient is an HIN member or whether I have to mark the e-mail as “(Confidential)”?

I have entered my mobile telephone number incorrectly, what do I do now?

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