HIN Support

Support › HIN Mail Global › Recipient › Why have I received an encrypted e-mail?

Why have I received an encrypted e-mail?

A HIN member (a doctor, practice or institution, e.g. a hospital) would like to send you confidential information. This e-mail is a notification that an encrypted message has been sent to you.

I have not received an SMS code, what do I do now?

Check that you have entered your correct mobile telephone number (see next question)Ensure that the mobile provider (e.g. Swisscom, Salt, UPC or Sunrise) has not blocked the receipt of messages from premium services or value-added services. Weiterlesen I have not received an SMS code, what do I do now?

How do I send an HIN Mail Global message?

Flag the e-mail that you want to send in encrypted form to a recipient without a HIN membership as “Confidential”. You can also write “(Confidential)” in the subject line or use your e-mail program’s confidentiality function. Weiterlesen How do I send an HIN Mail Global message?

What does the addition in the e-mail subject line [GLOBAL] mean?

When a recipient of an encrypted message (HIN Mail Global) replies to you, [GLOBAL] is added to the end of the subject line. This means that your reply to this message will once again be sent encrypted. Weiterlesen What does the addition in the e-mail subject line [GLOBAL] mean?

I have a new mobile telephone number, how can I update it in HIN Mail Global?

Please contact HIN Support. Weiterlesen I have a new mobile telephone number, how can I update it in HIN Mail Global?

Can I forward encrypted e-mails?

HIN Mail GLOBAL Webmail does not permit the forwarding of e-mails. However, you can save the e-mails, unencrypted, on your computer, open them in your e-mail programme and forward them from there. E-mails forwarded in this way will not be encrypted when sent. Weiterlesen Can I forward encrypted e-mails?