I have a new mobile telephone number, how can I update it in HIN Mail Global?

Why have I received an encrypted e-mail?

A HIN member (a doctor, practice or institution, e.g. a hospital) would like to send you confidential information. This e-mail is a notification that an encrypted message has been sent to you. Weiterlesen Why have I received an encrypted e-mail?

I have not received an SMS code, what do I do now?

Check that you have entered your correct mobile telephone number (see next question)Ensure that the mobile provider (e.g. Swisscom, Salt, UPC or Sunrise) has not blocked the receipt of messages from premium services or value-added services. Weiterlesen I have not received an SMS code, what do I do now?

The link has expired. How can I open the encrypted e-mail via the HTML attachement?

The link in HIN Mail Global is valid for 30 days. If you want to open a received message after this period has expired, you can do so via the HTML attachment of the e-mail. Can’t see an attachment or can’t open it? If you log into your e-mail account on a computer via the … Weiterlesen The link has expired. How can I open the encrypted e-mail via the HTML attachement?

I have entered my mobile telephone number incorrectly, what do I do now?

Please contact HIN Support. Weiterlesen I have entered my mobile telephone number incorrectly, what do I do now?

Can I forward encrypted e-mails?

HIN Mail GLOBAL Webmail does not permit the forwarding of e-mails. However, you can save the e-mails, unencrypted, on your computer, open them in your e-mail programme and forward them from there. E-mails forwarded in this way will not be encrypted when sent. Weiterlesen Can I forward encrypted e-mails?

I have a new mobile telephone number, how can I update it in HIN Mail Global?

Services

Antworten auf häufige Fragen

Informationen und Links

Fernwartung

HIN Customer Care Center

HIN Mail Global Support

Adresse