HIN Support

Support › HIN Mail Global › Sender › I have not received an SMS code, what do I do now?

I have not received an SMS code, what do I do now?

Check that you have entered your correct mobile telephone number (see next question)
Ensure that the mobile provider (e.g. Swisscom, Salt, UPC or Sunrise) has not blocked the receipt of messages from premium services or value-added services.

What is HIN Mail Global?

HIN Mail Global enables secure and data protection-compliant communication via e-mail with recipients with no HIN membership. A recipient can also reply securely to the received e-mail. Possible uses: Weiterlesen What is HIN Mail Global?

How does HIN Mail Global work?

The sender of an HIN Mail Global e-mail labels the e-mail as “(Confidential)” in the subject line. The recipient can then open and read the e-mail via SMS code registration. An encrypted reply to this e-mail is also possible. Weiterlesen How does HIN Mail Global work?

I have a new mobile telephone number, how can I update it in HIN Mail Global?

Please contact HIN Support. Weiterlesen I have a new mobile telephone number, how can I update it in HIN Mail Global?

Can I forward encrypted e-mails?

HIN Mail GLOBAL Webmail does not permit the forwarding of e-mails. However, you can save the e-mails, unencrypted, on your computer, open them in your e-mail programme and forward them from there. E-mails forwarded in this way will not be encrypted when sent. Weiterlesen Can I forward encrypted e-mails?

How do I receive a delivery confirmation for my e-mail sent with HIN Mail Global?

If you activate delivery confirmations, a read report is triggered automatically as soon as the recipient has decrypted your e-mail. As the recipient cannot decide whether to send a confirmation or not, this delivery method is like sending a registered letter by mail. Therefore, it is clearly different from the read report function when you … Weiterlesen How do I receive a delivery confirmation for my e-mail sent with HIN Mail Global?