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I have not received an SMS code, what do I do now?

Check that you have entered your correct mobile telephone number (see next question)
Ensure that the mobile provider (e.g. Swisscom, Salt, UPC or Sunrise) has not blocked the receipt of messages from premium services or value-added services.

What is HIN Mail Global?

HIN Mail Global enables secure and data protection-compliant communication via e-mail with recipients with no HIN membership. A recipient can also reply securely to the received e-mail. Possible uses: Weiterlesen What is HIN Mail Global?

How do I receive a delivery confirmation for my e-mail sent with HIN Mail Global?

If you activate delivery confirmations, a read report is triggered automatically as soon as the recipient has decrypted your e-mail. As the recipient cannot decide whether to send a confirmation or not, this delivery method is like sending a registered letter by mail. Therefore, it is clearly different from the read report function when you … Weiterlesen How do I receive a delivery confirmation for my e-mail sent with HIN Mail Global?

What does the addition in the e-mail subject line [GLOBAL] mean?

When a recipient of an encrypted message (HIN Mail Global) replies to you, [GLOBAL] is added to the end of the subject line. This means that your reply to this message will once again be sent encrypted. Weiterlesen What does the addition in the e-mail subject line [GLOBAL] mean?

Instruction: How can I open, read and reply to the HIN Mail Global message?

Overview HIN Mail Global allows HIN members to send encrypted e-mails to people who are not connected to HIN. This means that HIN members can now offer secure e-mail communication to all persons who attach importance to an exchange of information which complies with data protection (patients, employees, experts, etc.). 1. Receiving an e-mail for … Weiterlesen Instruction: How can I open, read and reply to the HIN Mail Global message?

How do I know whether the recipient is an HIN member or whether I have to mark the e-mail as “(Confidential)”?

You can search for HIN members in the HIN subscriber directory at dir.hin.ch. Or simply mark all e-mails as “(Confidential)”. Weiterlesen How do I know whether the recipient is an HIN member or whether I have to mark the e-mail as “(Confidential)”?