HIN Support

Support › HIN Mail Global › Sender › I have not received an SMS code, what do I do now?

I have not received an SMS code, what do I do now?

Check that you have entered your correct mobile telephone number (see next question)
Ensure that the mobile provider (e.g. Swisscom, Salt, UPC or Sunrise) has not blocked the receipt of messages from premium services or value-added services.

What is HIN Mail Global?

HIN Mail Global enables secure and data protection-compliant communication via e-mail with recipients with no HIN membership. A recipient can also reply securely to the received e-mail. Possible uses: Weiterlesen What is HIN Mail Global?

I have entered my mobile telephone number incorrectly, what do I do now?

Please contact HIN Support. Weiterlesen I have entered my mobile telephone number incorrectly, what do I do now?

How do I receive a delivery confirmation for my e-mail sent with HIN Mail Global?

If you activate delivery confirmations, a read report is triggered automatically as soon as the recipient has decrypted your e-mail. As the recipient cannot decide whether to send a confirmation or not, this delivery method is like sending a registered letter by mail. Therefore, it is clearly different from the read report function when you … Weiterlesen How do I receive a delivery confirmation for my e-mail sent with HIN Mail Global?

The link has expired. How can I open the encrypted e-mail via the HTML attachement?

The link in HIN Mail Global is valid for 30 days. If you want to open a received message after this period has expired, you can do so via the HTML attachment of the e-mail. Can’t see an attachment or can’t open it? If you log into your e-mail account on a computer via the … Weiterlesen The link has expired. How can I open the encrypted e-mail via the HTML attachement?

How does HIN Mail Global work?

The sender of an HIN Mail Global e-mail labels the e-mail as “(Confidential)” in the subject line. The recipient can then open and read the e-mail via SMS code registration. An encrypted reply to this e-mail is also possible. Weiterlesen How does HIN Mail Global work?