HIN Mail Global

The sender of an HIN Mail Global e-mail labels the e-mail as “(Confidential)” in the subject line. The recipient can then open and read the e-mail via SMS code registration. An encrypted reply to this e-mail is also possible.

HIN Mail Global enables secure and data protection-compliant communication via e-mail with recipients with no HIN membership. A recipient can also reply securely to the received e-mail. Possible uses:

• Sending sensitive information from a doctor or hospital to patients in Switzerland and abroad.
• Sending discharge reports from a hospital to a family doctor.
• Exchanging confidential information with research partners in Switzerland and abroad.
• Sending payslips to employees.

HIN Mail Global allows HIN members to send encrypted e-mails to people who are not connected to HIN. This means that HIN members can now offer secure e-mail communication to all persons who attach importance to an exchange of information which complies with data protection (patients, employees, experts, etc.).

The link in HIN Mail Global is valid for 30 days. If you want to open a received message after this period has expired, you can do so via the HTML attachment of the e-mail.

Please contact HIN Support.

Please contact  support@hin.ch.

Check that you have entered your correct mobile telephone number (see next question)
Ensure that the mobile provider (e.g. Swisscom, Salt, UPC or Sunrise) has not blocked the receipt of messages from premium services or value-added services.

A HIN member (a doctor, practice or institution, e.g. a hospital) would like to send you confidential information. This e-mail is a notification that an encrypted message has been sent to you.

HIN Mail GLOBAL Webmail does not permit the forwarding of e-mails. However, you can save the e-mails, unencrypted, on your computer, open them in your e-mail programme and forward them from there. E-mails forwarded in this way will not be encrypted when sent.

Flag the e-mail that you want to send in encrypted form to a recipient without a HIN membership as “Confidential”. You can also write “(Confidential)” in the subject line or use your e-mail program’s confidentiality function.

You can search for HIN members in the HIN subscriber directory at dir.hin.ch. Or simply mark all e-mails as “(Confidential)”.

When a recipient of an encrypted message (HIN Mail Global) replies to you, [GLOBAL] is added to the end of the subject line. This means that your reply to this message will once again be sent encrypted.